Privacy Policy

Welcome to Mateshwari Seva Foundation ("Mateshwari Seva Foundation", "we", "our", or "us"). We recognize the importance of protecting the privacy and confidentiality of the personal information entrusted to us by our policyholders, website visitors, partners, and members of the public. We are committed to handling your personal information in a transparent, secure, and responsible manner while complying with all applicable privacy laws and regulations in India, including the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023.

As a welfare organization and provider of social security plans, we process personal, family, and registration data primarily to facilitate policy enrollments, evaluate scheme eligibility, and process claim settlements for our registered members.

This Privacy Policy explains how we collect, use, disclose, store, and safeguard your personal information when you access or use our website, communicate with us through online forms, email, telephone, or other digital channels, or enroll in our welfare programs. It also explains your privacy rights and the choices available to you regarding the collection and use of your personal information.

By accessing or using our website, submitting inquiries, contacting our team, or otherwise providing personal information to Mateshwari Seva Foundation, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy. If you do not agree with any part of this policy, we recommend that you discontinue the use of our website and refrain from submitting personal information through our online platforms.

This Privacy Policy applies solely to information collected through the Mateshwari Seva Foundation website and any related digital services operated by us. It does not apply to third-party websites, services, or platforms that may be linked from our website. We encourage you to review the privacy policies of any external websites before providing them with your personal information.

We may update this Privacy Policy periodically to reflect changes in our welfare services, legal obligations, technological advancements, or regulatory requirements. Any updates will become effective immediately upon publication unless otherwise stated. Your continued use of our website following any modifications constitutes your acceptance of the revised Privacy Policy.

We collect only the information that is reasonably necessary to operate our foundation, manage our welfare plans, respond to inquiries, process claims, and comply with applicable legal obligations. The type of information we collect depends on how you interact with Mateshwari Seva Foundation.

The personal information we may collect includes, but is not limited to, the following categories:

• Personal Identification Information: Your name, email address, telephone number, mailing address, date of birth, age, and details of any government-issued identifiers (such as Aadhaar card, PAN card, or voter ID) required for policyholder verification.
• Nominee and Family Information: Names, relationships, ages, and contact details of family members, dependents, or nominees designated under your registered welfare plans.
• Policy and Claim Support Data: Information submitted during registration or claim processing, including marriage certificates, death certificates, medical records, and bank account details for direct benefit transfers.
• Communication Information: Details contained in emails, contact forms, customer support requests, feedback, or any other correspondence exchanged with Mateshwari Seva Foundation.
• Technical Information: Internet Protocol (IP) address, browser type and version, operating system, device type, language preferences, referring website, pages visited, date and time of access, and other technical information automatically collected during your visit.
• Website Usage Information: Information regarding your interactions with our website, including navigation patterns, pages viewed, time spent on pages, click activity, and other analytical information that helps us improve our digital experience.
• Cookies and Similar Technologies: Information collected through cookies and similar technologies that help us remember your preferences, improve website performance, analyze visitor behavior, and enhance your browsing experience.

We collect sensitive personal information (such as financial bank account details and identification documents) only when voluntarily provided and reasonably necessary for the registration, administration, and settlement of our welfare policies. We ask that you do not submit confidential information through unsecured public sections of the website.

If you choose not to provide certain personal information, some services, communications, or policy benefits may not be available or may not function as intended.

Mateshwari Seva Foundation uses the personal information we collect only for legitimate institutional purposes and in accordance with applicable privacy laws. We process your information to manage policyholder records, process claim requests, improve our website services, and fulfill our legal and regulatory obligations.

Depending on your interaction with our website and services, we may use your personal information for one or more of the following purposes:

• To process and register your applications for our welfare security and insurance plans.
• To evaluate and process claim requests, verify claimant or nominee eligibility, and transfer approved benefits directly to bank accounts.
• To respond to your inquiries, requests, feedback, or comments submitted through our contact forms, email, telephone, or other communication channels.
• To provide customer support and communicate with you regarding your policy status, benefits, claims, or updates to our plans.
• To improve the functionality, performance, usability, accessibility, and overall user experience of our website through analysis of visitor interactions.
• To monitor, maintain, troubleshoot, and protect the security, integrity, and reliability of our website, systems, and digital infrastructure from unauthorized access, fraud, or other malicious activities.
• To comply with applicable legal, regulatory, governmental, accounting, auditing, or law enforcement requirements in India.
• To establish, exercise, or defend our legal rights, investigate suspected fraud or document forgery, resolve disputes, and protect the interests of Mateshwari Seva Foundation.

We will only retain and process your personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, satisfy legal and regulatory obligations, resolve disputes, and maintain accurate policy and accounting records.

Mateshwari Seva Foundation does not sell, rent, or trade your personal information for commercial marketing purposes. Any use of your information will always be limited to the purposes described in this Privacy Policy.

Mateshwari Seva Foundation uses cookies and similar tracking technologies to improve your browsing experience, enhance website functionality, analyze website traffic, and better understand how visitors interact with our content. These technologies help us provide a secure, reliable, and user-friendly online experience.

Cookies are small text files that are stored on your device when you visit a website. They enable the website to recognize your browser, remember your preferences, improve performance, and collect information about how the website is being used.

We may use the following types of cookies and tracking technologies:

• Essential Cookies: Required for the proper operation of our website, including navigation, security features, and access to core website functionality. These cookies cannot be disabled without affecting the operation of the website.
• Performance & Analytics Cookies: Used to collect anonymous information about website traffic, visitor behavior, and usage statistics to help us improve our services.
• Functional Cookies: Allow the website to remember your preferences (such as language selection) to provide a more personalized experience.
• Security Cookies: Help detect suspicious activities, prevent fraudulent use of our website, and maintain the security and integrity of our online services.
• Third-Party Cookies: Certain trusted third-party service providers, such as website analytics or hosting providers, may place cookies on your device to help us understand website performance. These third parties manage their own privacy practices and policies.

Most web browsers automatically accept cookies; however, you may modify your browser settings to refuse or delete cookies at any time. Please note that disabling certain cookies may affect the functionality or availability of some features on our website.

Mateshwari Seva Foundation values your privacy and does not sell, rent, trade, or otherwise disclose your personal information to third parties for commercial marketing. We only share personal information when it is necessary to run our foundation, evaluate policies, process claim disbursements, or comply with legal rules.

Depending on the circumstances, your personal information may be shared with:

• Authorized Employees & Field Agents: Personal information may be accessed by employees or authorized field agents who verify claims, process registrations, or handle customer support.
• Service Providers: We may share information with trusted third-party providers that assist us with website hosting, cloud storage, email communication, technical support, verification services, payment gateways, and banking services.
• Legal and Regulatory Authorities: We may disclose personal information where disclosure is required or permitted by applicable law, court order, subpoena, or governmental request in India, or where necessary to prevent fraud or protect the safety and rights of Mateshwari Seva Foundation and others.
• Professional Advisors: Where necessary, information may be shared with legal advisors, auditors, or accountants who assist us in complying with administrative and financial regulations.

Where third parties process personal information on our behalf, we ensure they maintain appropriate safeguards to protect your information in accordance with applicable privacy laws and industry standards.

Mateshwari Seva Foundation retains personal information only for as long as it is reasonably necessary to fulfill the purposes for which it was collected, including providing our insurance plans, processing claim settlements, complying with legal or regulatory obligations, and maintaining accurate financial and business records.

The length of time we retain personal information depends on the nature of the data:

• Policyholder Records: Active policy information, contact details, and nominee information are retained for the duration of the policy term and for a reasonable period thereafter to facilitate inquiries, renewals, or potential claims.
• Claim Records: Details of claim filings, verification documents, and bank transfer logs are retained for an extended period to satisfy tax, audit, and legal requirements.
• Inquiries and Support: Emails, messages, or contact forms are retained for as long as necessary to resolve your inquiry and maintain high service quality.

Once personal information is no longer required, we securely delete, anonymize, or destroy the data using appropriate administrative and technical measures.

Mateshwari Seva Foundation is committed to protecting the confidentiality, integrity, and security of the personal information entrusted to us. We implement reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, use, disclosure, modification, loss, or theft.

Our security measures include, where appropriate:

• Secure website transmission using SSL/TLS encryption.
• Restricted access controls, ensuring only authorized employees and verification personnel have access to sensitive user data.
• Firewall protection, secure servers, and cybersecurity controls to protect our databases and systems.
• Regular monitoring to detect security vulnerabilities or unauthorized access attempts.

While we take reasonable precautions to protect your personal information, no internet transmission or electronic storage method can be guaranteed 100% secure. Although we strive to protect your data, we cannot guarantee its absolute security.

If we become aware of a data breach involving personal information that poses a real risk of significant harm, we will take immediate steps to investigate, mitigate the issue, and notify affected individuals and regulatory authorities in accordance with applicable Indian laws.

Mateshwari Seva Foundation primarily operates and hosts its services in India. However, some of our third-party service providers (such as cloud hosting, backup servers, or analytics tools) may process or store personal information in jurisdictions outside India.

Before transferring personal data across borders, we take reasonable steps to ensure that appropriate contractual, technical, and administrative safeguards are in place to keep your information secure and consistent with this Privacy Policy and applicable laws.

By using our website or enrolling in our plans, you acknowledge and understand that your data may be processed in these systems, subject to strict confidentiality protections.

Protecting the privacy of children is important to us. Our website is intended for adults or individuals under appropriate parental supervision. We do not knowingly collect personal information directly from children without the consent of a parent or legal guardian.

For certain insurance or welfare plans (such as educational or child support policies), we may collect details of child beneficiaries from their parents or legal guardians. If a child has provided personal information to us without parental consent, please contact us immediately so we can remove or anonymize the data.

Mateshwari Seva Foundation respects your privacy rights and is committed to complying with the Digital Personal Data Protection Act, 2023 (DPDPA) and the Information Technology Act, 2000. Subject to legal exceptions, you have the following rights regarding your personal data:

• Right to Access: You may request access to the personal data we hold about you and information regarding how it is processed.
• Right to Correction & Erasure: You may request that we correct inaccurate or incomplete data, or erase your data when it is no longer necessary for policy management or legal compliance.
• Right to Withdraw Consent: You may withdraw your consent to data processing at any time. However, withdrawing consent may affect our ability to manage your policy or process claims.
• Right of Grievance Redressal: If you have concerns about how we handle your data, you can contact our Grievance Officer. If your concern is not resolved, you have the right to register a complaint with the Data Protection Board of India.

To protect your security, we may request details to verify your identity before processing any privacy-related request.

Mateshwari Seva Foundation reserves the right to modify, update, or replace this Privacy Policy at any time. Any changes will become effective immediately upon being published on this page. We encourage you to review this Privacy Policy periodically to stay informed about how we safeguard your data.

If we make material changes, we will update the "Last Updated" date at the top of the page. Your continued use of the website or our insurance plans after modifications are posted constitutes acceptance of the updated policy terms.

If you have questions, concerns, or requests regarding this Privacy Policy, or if you wish to exercise your rights under applicable Indian privacy laws, please contact us. We are committed to resolving your privacy inquiries in a timely, professional, and transparent manner.

We value the trust you place in Mateshwari Seva Foundation and remain committed to protecting your personal information with transparency and care.